Ordering, Payments & Refunds

The following may answer your question(s). If not, please email us at info@living-memories.net:

Online Payment
Making a purchase order could not be easier. Just browse our catalogue and click on any items that you wish to buy and put them in to your shopping basket.

You can pay by PayPal or debit or credit card. After finishing adding items to your basket, click on “Checkout” and you will be asked for the details that we will need to be able to complete your order.

Phone Payment
You can also pay by phone by calling us on +44(0)1297552358.
BACS Payment
We accept BACS payments from organisations with which we have agreed this method of payment in writing.
Cheque & Postal Order Payments
If you prefer to pay by cheque or postal order, after you have finished your selection, please send us a letter with the name of the product you wish to buy, together with your address and phone number (just in case of queries) and enclose your cheque/postal order made payable to Living Memories C.I.C. and post to us at the following address:

Living Memories CIC
EX24 6NU

You have the right to cancel your order within seven days of your contract with us or within seven days of receipt of the goods (whichever is the longer). If you do cancel your order we will return your payment, provided the goods we supplied are returned undamaged in suitable packaging.